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FAQ

*WHOLESALE ONLY*


Do I need to register before placing an order?

Yes, you have to create an account to view our products and submit your order to view our prices.


How do I register?

Please click here to register. We also have registration form in Spanish.


How do I reset my password?

Please email sales@waxjean.com to reset your password.


Can I change my ID in my account?

Sorry, this function is not available yet.


How do I pay for my order?

We accept Visa, Master Card, and wire transfers.


How do I use store credit?

Please inform sales@waxjean.com when confirming your order.


What kinds of shipping methods do you offer?

Unless instructed to ship with another carrier, all orders will be shipped with UPS.


How do I track my package after it has been shipped?

As soon as your package is shipped, you may receive an email notification confirming your shipment and providing you with the tracking number.